Skip to main content
  • My account My account My account
  • Ways to save Ways to save Ways to save
  • Outages Outages Outages
  • Safety Safety Safety
  • About us About us About us
  • Contact us
  • My AES
    Choose your location
    EN
    Choose location

    AES Global

    AES Local

    Andes Argentina Brasil Bulgaria Chile Colombia Dominicana El Salvador India Indiana México Miami Valley Lighting Ohio Panama Puerto Rico Vietnam
    Search
    Search AES

    AES Indiana raises awareness around utility customer scams during National Consumer Protection Week, March 6-12, 2022

    AES Indiana raises awareness around utility customer scams during National Consumer Protection Week, March 6-12, 2022
    Person viewing a tablet of their bill

    As the number of scams targeting utility customers continue to rise at an alarming rate, AES Indiana, a subsidiary of The AES Corporation (NYSE: AES), is helping customers recognize potential scams during National Consumer Protection Week, March 6-12, 2022. The week-long advocacy and awareness campaign is focused on helping customers avoid scams. 

    One of the most common types of utility scams involves customers receiving unsolicited calls, texts, emails, and in-person communications by an individual claiming to represent the utility. Scammers can be convincing and often target those who are most vulnerable, including senior citizens and low-income communities. They also target small business owners during busy customer service hours.

    Signs of a potential scam

    • Threat to disconnect: Scammers may aggressively demand immediate payment for an alleged past due bill.
    • Refund or rebate offers: Scammers may say that your utility company overbilled you and owes you a refund, or that you are entitled to a rebate.
    • Request for immediate payment: Scammers may instruct the customer to make an immediate payment or purchase a prepaid card then call them back allegedly to make a bill payment.

    With the right information, customers can learn to detect and report these predatory scams. AES Indiana would like to remind customers of our process for requesting and receiving customer information for billing purposes:

    • AES Indiana does not require nor recommend a specific payment method or type. We offer a variety of payment options. Payment and billing options can be found online at AESIndiana.com.
    • If AES Indiana does call a customer, our representative will have specific and accurate information related to the customer’s billing account.
    • Do not provide personal information or comply with requests for payment unless you are confident with whom you’re speaking to. Customers are asked to notify AES Indiana if they receive a call and are unsure that the caller is truly an AES Indiana employee. Please call AES Indiana at 317-261-8222 if you’re a residential customer or 317-261-8444 if you’re a business customer to verify any questions you may have related to AES Indiana bill payment and collection.

    If you suspect you have been impacted by a scam, please call your local police department non-emergency number immediately to report it. Additionally, please share this information with friends and colleagues who could potentially become victims of these scams.
    ________________________

    About AES Indiana 
    AES Indiana, an AES Company, provides retail electric service to more than 500,000 residential, commercial and industrial customers in Indianapolis, as well as portions of other Central Indiana communities surrounding Marion County. During its long history, AES Indiana has supplied its customers with some of the lowest-cost, most reliable power in the country. For more information about the company, please Connect with AES Indiana on 
    TwitterFacebook, and LinkedIn. For more information about how AES Indiana is accelerating the future of energy, visit aesindiana.com/hellofuture

    Back to top My Account
  • Pay / View Bill (sign in)
  • Payment & Billing Options
  • Connect or Disconnect Service
  • Understand Your Bill
  • Green Power
  • About Us
  • Newsroom
  • Careers
  • Customer Support
  • Contact us
  • Outages
  • Accessibility
  • Resources
  • For Business Customers
  • For Builders
  • For Community Partners
  • For Educators
  • For Suppliers
  • Jump back to top