INDIANAPOLIS, Ind. -- Indianapolis Power & Light Company (IPL), a subsidiary of The AES Corporation (NYSE: AES), is one of thirty-three utilities designated as a 2018 Utility Customer Champion among residential customers, an annual honor given to gas, electric and combination utilities that exhibit exceptional performance in Brand Trust, Service Satisfaction and Product Experience. These three categories compose the Engaged Customer Relationship (ECR) index, which provides a holistic measurement of the entire utility customer experience.
This year’s Customer Champions rate an average of 41 points higher than industry peers. These and other findings can be found in 2018 Utility Trusted Brand & Customer Engagement: Residential™, a Cogent Reports™ by Market Strategies International-Morpace.
“Customer Champion utilities are the most trusted providers that can appeal to customers with offerings they understand and value,” said Chris Oberle, senior vice president at Market Strategies International-Morpace.
For more information on IPL’s customer programs, visit IPLpower.com.
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About Indianapolis Power & Light Company and AES
Indianapolis Power & Light Company (IPL), an AES Company, provides retail electric service to more than 490,000 residential, commercial and industrial customers in Indianapolis, as well as portions of other Central Indiana communities surrounding Marion County. During its long history, IPL has supplied its customers with some of the lowest-cost, most reliable power in the country. For more information about the company, please visit www.IPLpower.com or connect with us at www.twitter.com/IPLpower,www.facebook.com/IPLpower or www.linkedin.com/company/IPLpower.
The AES Corporation (NYSE: AES) is a Fortune 500 global power company. We provide affordable, sustainable energy to 15 countries through our diverse portfolio of distribution businesses as well as thermal and renewable generation facilities. Our workforce is committed to operational excellence and meeting the world’s changing power needs. Our 2017 revenues were $11 billion and we own and manage $33 billion in total assets. To learn more, please visit www.aes.com. Follow AES on Twitter @TheAESCorp.
Media Contact:
Claire Rice
Indianapolis Power & Light Company
claire.rice@aes.com