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    Contact Us

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    Contact us

    You can reach AES Indiana anytime, day or night, seven days a week by phone or online.

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    Call us

    Lights out day or night line (residential and business) 317-261-8111 (Available 24/7)

    Residential customer service line 888-261-8222 or 317-261-8222

    8:00 AM-5:00 PM, Monday-Friday. Closed weekends.

    Business customer service line 317-261-8444

    8:00 AM-5:00 PM, Monday-Friday. Closed weekends.

    • Call us and use our interactive voice response system to:
    • Access account information
    • Make a payment
    • Conduct billing transactions
    • Connect, disconnect, or change service
    • Report an outage
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    Web services

    With an AES Indiana online account you can:

    • Access account information
    • Make a payment
    • Enroll in Budget Billing
    • Request a payment extension
    • Start and stop E-Billing
    • Sign up for Green Power
    • Track your energy use

    To access these services, sign in or create an AES Indiana online account.

    Email us

    Please allow up to three business days for a response. Please call customer service for questions related to collections, outages and other topics requiring an immediate response.

    All fields are required (*) unless otherwise indicated.

    Write us

    Please use the email form under "email us" above on this page to receive a timely response. Thank you for your understanding.

    AES Indiana
    One Monument Circle
    P.O. Box 1595
    Indianapolis, Indiana 46206-1595


    Additional contact phone numbers:

    • General business office: 317-261-8261
    • Commercial and industrial service: 317-261-8444

      Business hours: 8:00 AM-5:00 PM, Monday-Friday
    • Former shareholders of IPALCO common stock who did not exchange their IPALCO shares for AES common stock, or who would like to find out the historical cost basis of their former IPALCO shareholdings, should contact Amy Ackerman, Senior Manager, AES Investor Relations, 703-682-6399.

    Additional AES Indiana resources:

    Special services

    Vision impaired

    To request a Braille bill or large-print service, please call 317-261-8222.


    Hearing impaired

    Contact AES Indiana through Relay Indiana at 800-743-3333.

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    Reproduction in whole or in part in any form or medium without the express written permission of The AES Corporation is prohibited. AES and the AES logo are trademarks of The AES Corporation. 

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