Let us help you easily connect, disconnect or transfer your electric service.
How it works
- Call AES Indiana's business customer services team Monday through Friday, between 8:00 AM and 5:00 PM.
- Please place your request at least three business days in advance of your requested service change date.
What you'll need
We'll need the following information to process your request:
- Your Federal Tax ID number
- Your AES Indiana account number (for disconnect and transfer requests)
- Business location and contact information
- Date(s) to change service
Moving FAQs for business
A new applicant for non-residential service may be required to make a cash deposit as a condition of obtaining service unless applicant’s creditworthiness is established in accordance with AES Indiana’s Rules and Regulations for Electric Service. AES Indiana may require a cash deposit from an existing non-residential customer when such customer has been mailed two consecutive disconnect notices or three non-consecutive disconnect notices within the preceding 12 months, or when service has been disconnected for nonpayment. If you are charged a security deposit as a condition of obtaining service, AES Indiana will mail additional information regarding how to establish credit worthiness or non-residential customers can provide a surety bond in lieu of a security deposit.
In general, non-residential customer deposits are refunded when:
The non-residential customer closes their account with AES Indiana
Or, the customer has not had a delinquent bill out of the last 24 consecutive bills
Or, the customer has not had more than six non-consecutive delinquent bills out of the last 36 consecutive bills whichever occurs first.
We recommend placing your order at least three business days in advance of your requested service change date. However, on many occasions we are able to accommodate service order requests right up to the date of your order due to our Advanced Metering Infrastructure (AMI).
Please see our Construction Process Guidelines for more information.