You can reach AES Indiana anytime, day or night, seven days a week by phone or online.

Customer Service Icon

Call us  

8:00 AM-5:00 PM, Monday-Friday. Closed weekends.


Phone Icon

Interactive Voice Response (IVR)

Call us at the our customer number listed under "Call us" and use our interactive voice response system to:

  • Access account information
  • Make a payment
  • Conduct billing transactions
  • Connect, disconnect or change service
  • Report an outage

Web services

With an AES Indiana online account you can:

  • Access account information
  • Make a payment
  • Enroll in Budget Billing
  • Request a payment extension
  • Start and stop E-Billing
  • Sign up for Green Power
  • Track your energy use

To access these services, sign in or create an AES Indiana online account.

Email us  

Please allow up to three business days for a response.Please call customer service for questions related to collections, outages and other topics requiring an immediate response.

All fields are required (*) unless otherwise indicated.

Send us an email


Write us

Please use the email form above on this page to receive a timely response. Thank you for your understanding.

AES Indiana
One Monument Circle
P.O. Box 1595
Indianapolis, Indiana 46206-1595


Additional contact phone numbers:

  • General business office: 317-261-8261
  • Commercial and industrial service: 317-261-8444
    • Business hours: 8:00 AM-5:00 PM, Monday-Friday
  • Former shareholders of IPALCO common stock who did not exchange their IPALCO shares for AES common stock, or who would like to find out the historical cost basis of their former IPALCO shareholdings: contact Amy Ackerman, Director, AES Investor Relations, 703-682-6399.

Additional AES Indiana resources:

Special services

Vision impaired

  • To request a Braille bill or large-print service, please call 317-261-8222

Hearing impaired

  • Contact AES Indiana through Relay Indiana at 800-743-3333