IPL is ready to help customers manage their electric bills

July 31, 2020

Indianapolis Power & Light Company customers are facing uncharted territory — many for the first time — due to the coronavirus pandemic. Temporary or permanent job loss, reduced working hours and increased time spent at home have impacted customers’ ability to pay their electric bills.

We’re taking additional steps today, by making extended payment plans available, to help customers continue to receive the essential electric service they need to keep homes cool during summer months, devices charged and WiFi working.

Customers having trouble making payments should contact us now to enroll in an extended payment plan. You can choose from 3, 6, 9 or 12-month options that best fit your budget. Selecting a plan is as easy as visiting IPLpower.com/emPOWER or by calling 317.261.8222 to self-serve via phone or speak personally with an IPL customer service agent.

Our flexible options aren’t limited to residential customers. We understand Hoosier businesses are struggling, so we’ve made 3, 6 or 9-month payment options available. In addition, we’re providing free, virtual energy assessments to help businesses better manage energy costs.

If you need introductions to other financial assistance options, we’ll connect you to organizations like Indiana 211 and programs such as LIHEAP and the winter assistance fund. Earlier this month, we announced a $75,000 infusion into our Power of Change fund. The money donated by IPL, its customers and our employees provide one-time emergency relief to eligible customers. Visit our website at IPLpower.com to learn more about payment assistance programs that can help you get back on your feet.

At IPL, we care deeply about our customers and the city of Indianapolis, and we’re proud of the safe and reliable service our essential personnel provide to power Central Indiana communities. We’re here and ready to help you move forward.

Lisa Krueger, president of the U.S. strategic business unit for The AES Corporation, the parent company of Indianapolis Power & Light Company.