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    Start residential service

    People moving home Welcome home

    We're here to help you get connected.

    Let us help you request new service.

    To better serve our customers, we’re working on improvements to our Connect Service web form. While we work on these improvements over the coming weeks, please call our Customer Service team to request new service. Thank you for your understanding.

    How it works

    • Call AES Indiana’s customer services team Monday through Friday, between 8:00 AM and 5:00 PM.
    • Please place your request at least three business days in advance of your requested service change date.

    What you'll need

    We’ll need the following information to process your request: 

    • Name and date of birth
    • Address you are moving to
    • Phone number
    • Social security number* (needed for credit check)

    Moving FAQs for new residential customers

    Can I place my "start service" request online?

    We’re sorry but AES Indiana is not able to process start service requests for new customers online. Establishing service for the first time requires us to verify your identity, so calling is the most efficient way for AES Indiana to get you connected.

    How far in advance should I place my moving service request?

    We recommend placing your order at least three business days in advance of your requested service change date.

    Why does AES Indiana need to run a credit check?

    We need this information to determine if a security deposit is needed on your account. By setting up your service, AES Indiana is giving you a line of credit because you receive your service before you pay for the electricity. Just as you would have to update a loan application each time you apply for credit, we also need to update your information each time you apply for service, since it requires extending credit.

    Will I have to pay a security deposit?

    A new applicant for residential service may be required to make a cash deposit as a condition of obtaining service unless applicant’s creditworthiness is established in accordance with Indiana Utility Regulatory Commission Rules. AES Indiana may require a cash deposit from an existing customer when such customer has been mailed two consecutive disconnect notices or three non-consecutive disconnect notices within the preceding 12 months, or when service has been disconnected for nonpayment. If you are charged a security deposit, AES Indiana will mail you additional information regarding your security deposit.

    I’m building a new home. How can I have service installed at a new location where service is not currently available?

    Please see our Construction Process Guidelines for more information.

    CSR Alan

    Ready to get started? Call our customer services team.

    Staff available 8:00 AM-5:00 PM. Monday-Friday.

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