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    System Upgrade

    Customer Service
    AES is making improvements to better serve you
    AES Icon for Customer Centricity: infinity symbol composed of AES colors

    AES Indiana is in the process of transforming our digital platforms to help simplify and elevate your experiences with us, making everything from payments to account management more flexible and user friendly. While system upgrades are in progress, customers may experience longer wait times as we are experiencing a larger call volume than normal. Our agents are on hand to take your call.

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    Improved, more flexible payment options

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    Easier ways to manage your account


    More options to start / stop service

    How will this impact customers in the short term?

    • As part of our system upgrade, customers now have a new account number. Please reference this information in your next bill statement. If you require the account number earlier for the cash payment kiosk or an automated phone payment, log into your AES account or call Customer Service at 317-261-8222.
    • The AES Indiana Call Center opened at 9:00 AM on November 6. Customers may experience longer wait times as we are experiencing a larger call volume than normal. Our agents are on hand to take your call.


    Previous announcements

    • Enrollment in Budget Billing will be unavailable September 29 through November 6

    • Enrollment in long-term and short-term payment extensions will be unavailable September 29 through November 6

    • Cash payment kiosks will be unavailable for use October 30 at 8:00 PM through November 6 at 6:00 AM. Our walk-in payment sites are able to accept cash, check, money order, and cashier’s check payments; however, those payments will not be reflected in your account until November 6. You will not be charged a late fee. To find those locations, please visit

    • While our upgrades will impact your ability to make payments and receive customer service support, we are still here to serve you in the event of an outage, or should you need to schedule start, stop or transfer services. Please call 317-261-8222 for any of these events.

    • If you call to enter a move in, move out, or transfer date past October 31, 2023, the call will be directed to an agent. We can schedule the date you would like to move in, move out, or transfer past October 31, but it will not be processed until November 6.

    • You will be unable to create an online account while we are making upgrades to our systems. If you need to create an online account, please revisit our website on or after November 6, 2023.

    couple paying bills

    How is AES Indiana supporting customers through this transition?

    We understand change can be challenging and are committed to helping you stay informed. We’ve taken the following steps to support you during this transition:

    • Some late fees incurred during this time will be waived. If you receive a statement reflecting a late fee during this period, please contact the AES Customer Service team.
    • With payment extensions and other assistance programs unavailable, we’ve paused payment-related service interruptions during the transition.
    • To help you stay on track while payment programs are unavailable, partial payments will be accepted.


    Call the AES Indiana customer service team at 317-261-8222

    customer service agent
    AES Indiana EB

    Thank you for your patience!

    For more than 100 years, you have trusted us to deliver reliable energy services. We don’t take this trust lightly and we are working each and every day to serve you in better ways.

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    Reproduction in whole or in part in any form or medium without the express written permission of The AES Corporation is prohibited. AES and the AES logo are trademarks of The AES Corporation. 

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