AES online services are designed to work with current and recent versions of Google Chrome, Microsoft Edge, Mozilla Firefox, and Apple Safari. We generally support each browser's two most recent major releases on up-to-date operating systems.

Customers using older browsers, operating systems, or devices that no longer receive security updates from their manufacturer may experience reduced functionality, security warnings, or difficulty accessing certain features. AES cannot guarantee full functionality on unsupported configurations.

For the best experience and security, AES recommends:

• Keeping your browser updated to the latest available version
• Installing operating system updates when prompted by your device manufacturer
• Using a device that still receives security patches from its manufacturer

Need help or unable to access your account online?

Customers who experience difficulty using our online services, whether due to device limitations, accessibility needs, or any other reason, can reach us by phone, by visiting a local service center, or through any other available service channel. AES is committed to ensuring all customers can access their accounts and manage their services.

This statement may be updated periodically as technology standards evolve.