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    For Homes

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    Connect your service

    Never had an account with AES Indiana? Learn how to start service at your new home.

    new service

    Disconnect your service

    Stop your service online in three simple steps.

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    Transfer your service

    Transferring service to another address is easy.

    Resources and tips

    What information do I need to start my application?

    Full name, social security number, date of birth, email address, phone number, service address, mailing address and start date for order request.

    When will my start, stop or transfer request be processed?

    We will make every effort to process your order automatically while you are online. If we cannot process your order automatically, don’t worry. Your order will be delivered to our Customer services department for processing and a representative will contact you if they need additional information to complete your order. If the electric service at the address requested is disconnected or if new equipment is needed to establish service, it may take longer to process. Our customer service department will contact you if this is the case.

    Will there be a security deposit charged on my account?

    A new applicant for residential service may be required to make a cash deposit as a condition of obtaining service unless applicant’s creditworthiness is established in accordance with Indiana Utility Regulatory Commission Rules. AES Indiana may require a cash deposit from an existing customer when the customer has been mailed two consecutive disconnect notices or three non-consecutive disconnect notices within the preceding 12 months or when service has been disconnected for nonpayment. If you are charged a security deposit, AES Indiana will mail you additional information regarding your security deposit.

    If I am charged a security deposit, how can I get it refunded?

    In general, customer deposits are refunded when the customer has not had a delinquent bill out of the last nine consecutive bills or has not had two delinquent bills out of the last 12 consecutive bills.

    Can my spouse or another person request service on my behalf?

    If you are an existing customer and your spouse or another person is already listed on your account, they may be able to complete your service order. We do not otherwise recommend sharing the type of personal information required to complete your service order.

    How far in advance should I make my service order request?

    We recommend placing your order about a week in advance of the date you are requesting service be placed in your name. However, on most occasions we are able to accommodate service order requests right up to the date of your order due to our Advanced Metering Infrastructure (AMI).

    How can I manage my account once I have established service?

    AES Indiana will send you a service order confirmation email which will contain options for managing your account, including how to create an online account which is the quickest and easiest method to manage your account.

    Need help with a residential service request?

     

    Have questions about connecting, disconnecting or transferring service that are not addressed above? We are always here to help. To contact AES Indiana Residential Customer Service please contact us:

    Residential Customer Service Line: 888-261-8222 or 317-261-8222

    8:00 AM-5:00 PM, Monday-Friday. Closed weekends.

    customerservices@aes.com

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