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    Payment extensions

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    Payment extensions

    Need more time to pay your bill?


    AES Indiana offers two types of payment extensions to help customers get caught up.

    Short-term extensions

    • Best for customers who just need a few extra days to pay their current bill
    • Approval is based on account status and payment history
    • Available for residential and business customers


    Long-term extensions

    • Residential customers can divide payments over three or six months. AES Indiana will divide your remaining balance over the extension period. This amount will be included in the total amount due on your coming bills. 
    • $10 minimum payment is required.


    How to apply

    • Apply online
    • Or to enroll over the phone, call 888-261-8222 and select Billing & Payments in our automated system.
    • Payment extension requests must be made at least two business days before your due date or scheduled disconnect date.
    • Large commercial and industrial customers with an account representative should speak with their account rep for customized payment plan options.
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    Ready to get started? Call our customer services team.

    Staff available 8:00 AM-5:00 PM Monday-Friday

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