10-Digit Dialing Mandatory to Contact IPL Customer Service Lines

October 13, 2016

INDIANAPOLIS—All customers of Indianapolis Power & Light Company (IPL), a subsidiary of The AES Corporation (NYSE: AES), who need to contact IPL will be required to dial either 317.261.8222 for the Residential Call Center or 317.261.8444 for the Business Call Center effective on and after Saturday, October 15, 2016. If customers do not use the new dialing procedure, then their call will not be completed and a recording will instruct them to hang up and retry the call with 10 digits.

IPL encourages all customers to follow these tips to ensure their transition to 10-digit dialing is easy and smooth:

  • Include the 317 area code with your 7-digital local number when providing to others.
  • Make sure all preprogrammed numbers in your mobile phone for local calls are set to include the 317 area code.
  • Check business stationary, advertising materials, personal checks and personal or pet ID tags and microchips to ensure that the phone number includes the 317 area code.
  • Any safety and security equipment, including medical alert devices and alarm systems, must be programmed for mandatory 10-digit local dialing unless the calls are already directed to toll-free or long-distance telephone numbers.

More information is available from your local telephone company. You can also learn more from the Indiana Office of Utility Consumer Counselor's (OUCC) website at www.in.gov/oucc/2800.htm or the Indiana Utility Regulatory Commission's (IURC) website at www.in.gov/iurc/2808.htm.


About Indianapolis Power & Light Company and AES:
Indianapolis Power & Light Company (IPL), an AES Company, provides retail electric service to more than 480,000 residential, commercial and industrial customers in Indianapolis, as well as portions of other Central Indiana communities surrounding Marion County. During its long history, IPL has supplied its customers with some of the lowest-cost, most reliable power in the country. For more information about the company, please visit www.IPLpower.com or connect with us at www.twitter.com/IPLpowerwww.facebook.com/IPLpower or www.linkedin.com/company/IPLpower.

The AES Corporation (NYSE: AES) is a Fortune 200 global power company. We provide affordable, sustainable energy to 17 countries through our diverse portfolio of distribution businesses as well as thermal and renewable generation facilities. Our workforce of 21,000 people is committed to operational excellence and meeting the world's changing power needs. AES' 2015 revenues were $37 billion in total assets. To learn more, please visit www.aes.com. Follow AES on Twitter @TheAESCorp.


Media Contact:
Claire Dalton
Indianapolis Power & Light Company