Customers are reminded to put safety first

AES Indiana is preparing for this week’s winter storms

February 1, 2022

AES Indiana, a subsidiary of The AES Corporation (NYSE: AES), is preparing for the possibility of severe weather anticipated to arrive Wednesday morning, bringing heavy mixed precipitation, snow and ice. Our crews and contractors are ready to respond if power outages occur. 

AES Indiana is urging its customers to put safety first, be weather aware and avoid unnecessary travel during dangerous conditions. Customers can also plan ahead by creating emergency kits, discussing emergency/back up plans if they rely on electrically powered medical equipment and knowing where their fuse boxes or circuit breakers are located. 

Customers can report downed power lines and outages day or night at or by calling 317-261-8111. Customers can also stay updated on outages and restoration efforts by following AES Indiana on social media. 

Additionally, AES Indiana reminds customers of these helpful winter preparedness tips:

Before the storm:

  • Be sure to have your emergency storm kit readily available. Prepare your kit with an emergency radio (battery powered or solar-charged), mobile device chargers, flashlights, first aid kit, non-perishable food items, water, face coverings, hand sanitizer, batteries and other necessities.
  • Develop an emergency plan that addresses any special medical needs or medications you or your family members have. Call your local emergency management office to discuss necessary arrangements.
  • Be prepared. Bookmark the AES Indiana’s Outage Center on your mobile device for quick access to report outages and get updates on our outage map. If your power goes out, report your outage immediately. Don’t rely on your neighbors to report your outage.

If your power goes out:

  • Turn off all appliances, including your furnace, space heaters, water heater and water pump. Leave on one lamp to know when power has been restored. That way, you can avoid a circuit overload and another outage that may result when power is restored to all appliances at once.
  • Keep freezer and refrigerator doors closed. Food will stay frozen for 36 to 48 hours in a fully loaded freezer if you keep the door closed. A half-full freezer will generally keep food frozen for 24 hours.
  • Open your blinds during the day, cover windows with drapes at night and gather in a central room where there is an alternative heat source, such as a fireplace. Provide ample ventilation and ensure plenty of distance from your home or work when using portable generators.
  • If the indoor temperature drops to 55°F or below, open your faucets slightly so they constantly drip to prevent pipes from freezing.
  • Remain patient. Every electric company – including AES Indiana – has a detailed plan for restoring electricity as quickly and safely as possible after a power outage. Typically, one of the first steps a company takes – to prevent injuries and fires – is to make sure that power is no longer flowing through downed lines. Restoration then proceeds based on established priorities.

For more winter savings tips and resources, visit


About AES Indiana

AES Indiana, an AES Company, provides retail electric service to more than 500,000 residential, commercial and industrial customers in Indianapolis, as well as portions of other Central Indiana communities surrounding Marion County. During its long history, AES Indiana has supplied its customers with some of the lowest-cost, most reliable power in the country. For more information about the company, please connect with AES Indiana on Twitter, Facebook, and LinkedIn. For more information about how AES Indiana is accelerating the future of energy, visit