NOTE: As of March 19, IPL extended its period to suspend disconnection for nonpayment, in accordance with the governor's order.

Indianapolis Power & Light Company defers disconnection for non-payment

March 14, 2020

INDIANAPOLIS, Ind. – Indianapolis Power & Light Company cares about Indianapolis and its surrounding communities and recognizes the impact and stress COVID-19 is causing in people’s daily lives. To help ensure people continue to get the electricity they need, IPL has immediately suspended disconnection for nonpayment until April 15 for residential and business customers. IPL recommends all customers do their best to maintain timely utility bill payments, as they will be responsible to pay all charges associated with usage during this period.

IPL puts the health and safety of our employees and our customers first. The IPL customer service center, located at 2102 N. Illinois St., is closed to the public due to the continued spread of COVID-19 in Marion County and the surrounding areas. IPL officials are closely monitoring COVID-19 information shared by federal, state and local officials and will notify the public of other changes to our services if warranted.

IPL customers who pay their monthly bills in person at the IPL customer service center have numerous other options including payment:

  • By phone at 317.261.8222, Monday through Friday from 8 a.m. to 5 p.m.
  • Online at Create a free, online account to access bills, Ways to Save and many other features.
  • By mail at PO Box 110, Indianapolis, IN 46206-0110.
  • In-person at an EZ Pay kiosk or at an authorized pay agent, such as certain Kroger locations.

We encourage customers to use our phone, mail and online options for their safety. For more information on payment and billing, visit

IPL customers spending more time at home in the coming weeks can register for alerts and energy efficiency tips using IPL’s new alerts and notifications option. Visit for more information.


About Indianapolis Power & Light Company and AES:

Indianapolis Power & Light Company (IPL), an AES Company, provides retail electric service to more than 500,000 residential, commercial and industrial customers in Indianapolis, as well as portions of other Central Indiana communities surrounding Marion County. During its long history, IPL has supplied its customers with some of the lowest-cost, most reliable power in the country. For more information about the company, please visit or connect with us on TwitterFacebook and LinkedIn.

The AES Corporation (NYSE: AES) is a Fortune 500 global power company. We provide affordable, sustainable energy to 14 countries through our diverse portfolio of distribution businesses as well as thermal and renewable generation facilities. Our workforce is committed to operational excellence and meeting the world’s changing power needs. Our 2019 revenues were $10 billion and we own and manage $34 billion in total assets. To learn more, please visit Follow AES on Twitter @TheAESCorp.

Media Contact: 
Courtney Arango
Indianapolis Power & Light Company