Customers ranked IPL as having a highly engaged customer relationship

IPL named 2016 Utility Customer Champion

January 19, 2017

INDIANAPOLIS—Indianapolis Power & Light Company (IPL), a subsidiary of The AES Corporation (NYSE: AES), was named a 2016 Utility Customer Champion by Market Strategies International’s Cogent Reports’ study, Utility Trusted Brand & Customer EngagementTM: Residential. Utility Customer Champions were chosen based on survey responses from more than 50,000 residential customers from 130 U.S. electric and natural gas utility companies. 

“We are always striving to enhance our customers’ overall experiences, and we are honored to be recognized for creating strong relationships with our customers,” said Rafael Sanchez, IPL President and CEO. “We are committed to providing our 480,000 customers with safe, affordable, reliable and sustainable energy solutions that will allow IPL to continue to meet the needs of our customers for years to come.”

The study placed IPL among 14 other electric utilities achieving the Customer Champion status. Factors considered in the study include Brand Trust, Operational Satisfaction, and Product Experience, all of which are factored into the Overall Engaged Customer Relationship (ECR) Strength score.

“We are pleased to designate IPL as a 2016 Customer Champion,” said Chris Oberle, Senior Vice President, Market Strategies International. “IPL customers have rated them among the industry’s best on providing satisfying transactions, and more importantly being a company they can trust to support the community and provide value-added services and offerings.”

In November 2016, IPL was also recognized for the second year in a row as a recipient of the 2016 ReliabilityOneTM Award for Outstanding Midsize Utility by PA Consulting Group. Awards are given to utilities that excel in delivering reliable energy to their customers and is based primarily on system reliability statistics that measure the frequency and duration of customer outages.

For more information on IPL’s efforts to ensure reliability, visit


About Indianapolis Power & Light Company and AES:  
Indianapolis Power & Light Company (IPL), an AES Company, provides retail electric service to more than 480,000 residential, commercial and industrial customers in Indianapolis, as well as portions of other Central Indiana communities surrounding Marion County. During its long history, IPL has supplied its customers with some of the lowest-cost, most reliable power in the country. For more information about the company, please visit or connect with us at or

The AES Corporation (NYSE: AES) is a Fortune 200 global power company. We provide affordable, sustainable energy to 17 countries through our diverse portfolio of distribution businesses as well as thermal and renewable generation facilities. Our workforce of 21,000 people is committed to operational excellence and meeting the world’s changing power needs. AES’ 2015 revenues were $37 billion in total assets. To learn more, please visit Follow AES on Twitter @TheAESCorp.

Media Contact:
Claire Dalton
Indianapolis Power & Light Company
(O) 317.829.7737, media hotline 317.261.5905