Skip to main content
  • My account My account My account
  • Ways to save Ways to save Ways to save
  • Outages Outages Outages
  • Safety Safety Safety
  • About us About us About us
  • Contact us
  • My AES
    Choose your location
    EN
    Choose location

    AES Global

    AES Local

    Andes Argentina Brasil Bulgaria Chile Colombia Dominicana El Salvador Hawai‘i Indiana México Miami Valley Lighting Ohio Panama Puerto Rico Vietnam
    Search
    Search AES

    Rate review

    Indianapolis
    AES Indiana requests rate review
    alert icon

    AES Indiana has filed a settlement of the Regulatory Rate Review request with the Indiana Utility Regulatory Commission (IURC). This comes after reaching a unanimous agreement with the Office of Utility Consumer Counselor (OUCC) and six intervening parties which represent the interests of residential, commercial, industrial and low-income customers.

    Will this impact my bill?

    Why?

    Factors leading to the Regulatory Rate Review request include:

    • Inflationary impacts on operations and maintenance expenses 
    • Investments in reliability and resiliency improvements 
    • Enhancements to our customer systems and programs including Google Pay, Apple Pay and American Express payments 
    • Increased investment in vegetation management 
    • Elimination of residential customer disconnections on Fridays, weekends and certain holidays

    How and when will this impact my bill?If the unanimous settlement is approved as proposed, AES Indiana’s residential rates will continue to be among the lowest of the investor-owned electric utilities in Indiana.

    A residential customer using 1,000 kWh a month will see a $9.52 increase, or approximately 7.3%. The original rate increase was approximately $17 or 13%. AES Indiana has agreed to keep the residential fixed customer charge relatively flat at $12.50 per month for customers using 325kWh or less per month and $17.50 for customers using more than 325kWh per month.

    For more information on what the fixed customer charge is please visit aesindiana.com/understand-your-bill.

    What are the benefits I will see from this?

    Indiana repairing box

    New Digital Solutions that will improve your experience with us

    • Google Pay, Apple Pay, and American Express payment options

    • Requests for moves on holidays and weekends will be accepted

    • Customers with multiple accounts / premises will receive one single bill

    AES Indiana Reliability

    Increased reliability

    • Vegetation (trees and branches) interfering with our overhead lines is the #1 cause of power outages for our customers, accounting for 30% of outages in our service territory last year. These outages cause you to be out of power longer because they are often lengthy and take more time to fix.

    • Vegetation is the only asset that is constantly changing – trees continuously grow while our poles and lines don’t move

    • Having the capability to proactively manage vegetation will improve your reliability for years to come

    AES Indiana Truck Driver with Sunglasses

    General improvements in infrastructure, your experience, and your service

    In 2020, we received approval of our Transmission, Distribution and Storage System Improvement Charge (TDSIC) plan, also known as Smart Grid. Consistent with state law, AES Indiana can recover 80 percent of costs related to this plan as they are incurred. The remaining costs are deferred until the next base rate case, which must be filed before the end of the plan's lifespan. This regulatory rate review fulfills that requirement.

    What is Smart Grid?

    • This is a seven-year plan to invest $1.2 billion in the modernization of our electric grid. We are currently in year 4 of the plan.

    • We’re replacing and upgrading aging equipment, hardware and other assets to provide you fewer outages, safer systems and an improved experience with us overall.

    Anticipated timeline

    Rate Review Timeline

    How do I plan for this potential increase?

    Customers can use the AES Indiana Bill Calculator to estimate and plan for the impact on their bill based on expected electricity usage and the new base rates. NOTE: The calculator is currently using pre-settlement rates; it will soon be updated with the approved rates, expected to go into effect in the summer of 2024.

    Bill Calculator How could a rate change affect your bill?

    Enter the number of kilowatt-hours (kWh) usage from your most recent bill in the field below to estimate your monthly increase. (A kilowatt-hour is the unit of measurement for the amount of electricity used in a household. One kilowatt-hour is comparable to ten hours of TV-watching, or vacuuming for one hour.)

    Got your AES Indiana bill in front of you?

    You can log into your AES Indiana account and look at your most recent bill.

    Step 1

    What is your rate code?

    Where do I find my rate code?

    Whether you receive a paper bill or pay online, your rate code is listed as a line item on your bill under the section called “Metered Electric and Other Services.” It appears under the label “Rate.” Common rate codes are 2- or 3- letter abbreviations, for example “RS.”

    If you are an AES Indiana commercial and industrial customer, please contact your account manager for details.

    You will experience a rate change specific to your current rates, and therefore this rate calculator cannot accurately predict your rate change.

    Step 2

    What is your monthly kWh usage?

    Where do I find kWh usage?

    Whether you receive a paper bill or pay online, your monthly kilowatt-hours (kWh) usage is listed as a line item on your bill under the section called “Meter Reading Detail.” It is most commonly a 3- or 4-digit number (example: 1232) and it appears under the label, “Usage.” Use your most recent bill to get the most accurate increase estimate.

    Calculate

    Your Estimated Increase*

    Monthly Increase

    $ 0.00

    Daily Increase

    $ 0.00

    * Your estimated monthly increase total is only an estimate; the Indiana Utility Regulatory Commission is in the process of reviewing the rate increase request and the final increase amount has not been determined. This estimate includes the “kWh Usage” figure only; taxes are excluded.

    If you are an AES Indiana commercial and industrial customer, please contact your account manager for details.

    readYourBill

    How to read your bill

    Understanding your electric bill can help you better manage your energy usage and costs.

    Fast facts

    • The agreement will now go before the IURC for review where an evidentiary hearing is currently scheduled to begin the week of December 19, 2023. 
    • Under the new settlement, AES Indiana has introduced greater protections for customers facing medical challenges, extended support for low-income households and more. 
    • With this increase, AES Indiana’s residential rates will continue to be among the lowest of the investor-owned electric utilities in Indiana. 
    • If the settlement is approved as proposed, a residential customer using 1,000 kWh a month will see a $9.52 increase, or approximately 7.3%. The original rate increase was approximately $17 or 13%.  
    • Throughout the process, all parties involved were committed to keeping the customers’ interests as a top priority.  
    • AES Indiana remains committed to providing reliable energy services while actively addressing the evolving needs of its customers and communities. 
    • Learn more at aesindiana.com/rate-review.

    Open Houses

    AES Indiana Open House Photo

    Customer Open House events

    AES Indiana hosted four open house events for local community members to stop by and meet the people behind the power. Representatives were available to answer questions about:

    • Energy efficiency
    • Customer care
    • Vegetation management
    • Regulatory
    • Community relations

    Attendees were also able to schedule a free Home Energy Assessment, see projects that are a part of AES Indiana’s Smart Grid plan with our Smart Map and much more!

    Open House days and times

     

    Tuesday, August 29, 6:00-7:30 PM

    • Thatcher Park Family Center
      4649 W Vermont St., Indianapolis, IN, 46222

    Wednesday, August 30, 6:00-7:30 PM

    • Broad Ripple Park Family Center
      1426 Broad Ripple Ave., Indianapolis, IN 46220

    Tuesday, September 19, 6:00-7:30 PM

    • Christian Park Family Center
      4200 English Ave., Indianapolis, IN 46201

    Thursday, September 21, 6:00-7:30 PM

    • Garfield Park Burrello Family Center
      2345 Pagoda Dr., Indianapolis, IN 46203

     

    Questions about the event? Email us: aesindianapublicaffairs@aes.com

    AES Indiana Rate Review FAQs

    We continue to focus on providing safe, reliable, and sustainable energy solutions, while balancing the need to keep energy costs reasonable. Through this rate review request, we are making meaningful changes and improvements that will provide significant benefits to our customers. The most common frequently asked questions about the rate increase are below.

    What is a rate review?

    A rate review is a formal process that utilities file when customer rates no longer cover the cost of delivering reliable service. A modification in costs most often results from upgrading infrastructure or increased operations and maintenance expenses.

    Why is AES Indiana requesting a rate review?

    Factors leading to this new review of rates include:

    • Inflationary impacts on operations and maintenance expenses

    • Investments in reliability and resiliency improvements

    • Enhancements to our customer systems and new offerings, including Google Pay, Apple Pay, and American Express payment

    How and when will this impact my bill?

    If new rates are approved, AES Indiana customers using 1,000 kWh per month will see an increase of approximately $17 or around 13% compared to current base rates. Pending approval from the Indiana Utility Regulatory Commission (IURC), new rates are anticipated to go into effect the summer of 2024.

    Why is my bill going up when it just went down?

    In June 2023, AES Indiana filed its quarterly Fuel Adjustment Charge (FAC) with the IURC, which resulted in its third consecutive FAC decrease in customer bills. The monthly bill for residential customers using 1,000 kWh will see an overall bill decrease of nearly $6 or nearly %5 with their August 31 meter reads, and impacting their September, October, and November bills. Base rates and rate changes are not affected by or related to the FAC. The FAC costs are evaluated every three months and are filed to account for the price of fuel and purchased power costs.

    I’ve had more outages than ever – how will the increased rates help my service?

    Vegetation is the #1 cause of outages. Approximately 30% of outages in AES Indiana's service territory are caused by vegetation issues. These outages are often lengthy and take more time to fix. Removing the overhang of branches is the first step to improve reliability. We are trying to prevent tree and branch failures by proactively trimming trees on a data-driven cycle. Vegetation is the only asset that is constantly changing. Trees continuously grow while our poles and lines don't move.

    Is AES going to expand assistance programs or payment plan options to help customers who struggle with affordability issues?

    We understand increasing bills can be a financial challenge for our customers. In 2022, we expanded assistance program information and developed a one-stop resource page on our website to include state and federal payment assistance options, applications and FAQs.

    Does this rate increase include customers paying for AES Indiana’s charitable contributions?

    No. AES Indiana invests $2 million annually in charitable contributions in Central Indiana, funded by AES Indiana shareholder dollars. AES Indiana does not pass on the cost of its community investments or advertising to customers.

    What will be the noticeable benefits from this that will positively impact the service I receive from AES Indiana?

    We are currently in year 4 of a 7-year plan to replace and upgrade aging equipment, hardware and other assets to provide you fewer outages and safer systems. Read more about our Smart Grid project and how it will improve your experience with us.

     

    We are investing in New Digital Solutions that will serve as a foundation for improving customer experience and will create more offerings, including Google Pay, Apple Pay and American Express payment options, a mobile app, requests for moves on holidays and weekends being accepted, and one single bill for customers with multiple accounts / premises.

    How can I learn more and stay informed about the rate review?

    logIn

    Make sure your contact information in your online AES Indiana account is updated

    • Log in to your online account

    • Everything you need is located under “My Profile” on your account homepage. Ensure you have the best email address and phone number on file. Click on “Alerts & Notifications” to update your preferences on how you want to be notified (email, text, and/or call)

    Bookmark this page and check back frequently for updates

    Follow us on our social media channels

    Do you have additional questions?

    We’d love to hear from you. Just email us with your questions using this form .

    Back to top

    Copyright © 2009-2024 The AES Corporation. All rights reserved. Terms of Use | Privacy

    Reproduction in whole or in part in any form or medium without the express written permission of The AES Corporation is prohibited. AES and the AES logo are trademarks of The AES Corporation. 

    My Account
  • Pay / View Bill (sign in)
  • Payment & Billing Options
  • Connect or Disconnect Service
  • Understand Your Bill
  • Green Power
  • About Us
  • Newsroom
  • Careers
  • Customer Support
  • Contact us
  • Outages
  • Accessibility
  • Resources
  • For Business Customers
  • For Builders
  • For Community Partners
  • For Educators
  • For Suppliers
  • Jump back to top