AES Indiana filed a petition for a regulatory rate review request with the Indiana Utility Regulatory Commission (IURC) to seek a rate increase to cover the rising operational costs and needs associated with serving customers safely and reliably.
Come to one of our Open Houses and learn more
You’re invited to a customer program open house!
AES Indiana is hosting four open house events for local community members to stop by and meet the people behind the power. Representatives will be available to answer questions about:
- Energy efficiency
- Customer care
- Vegetation management
- Regulatory
- Community relations
You will also be able to schedule a free Home Energy Assessment, see projects that are a part of AES Indiana’s Smart Grid plan with our Smart Map and much more!
Open House days and times
Tuesday, August 29, 6:00-7:30 PM
- Thatcher Park Family Center
4649 W Vermont St., Indianapolis, IN, 46222
Wednesday, August 30, 6:00-7:30 PM
- Broad Ripple Park Family Center
1426 Broad Ripple Ave., Indianapolis, IN 46220
Tuesday, September 19, 6:00-7:30 PM
- Christian Park Family Center
4200 English Ave., Indianapolis, IN 46201
Thursday, September 21, 6:00-7:30 PM
- Garfield Park Burrello Family Center
2345 Pagoda Dr., Indianapolis, IN 46203
Questions about the event? Email us: aesindianapublicaffairs@aes.com
Will this impact my bill?
Why?
Factors leading to the first base rate increase request in five years (last filed in 2017) include:
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Inflationary impacts on operations and maintenance expenses
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Investments in reliability and resiliency improvements
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Enhancements to our customer systems and programs including Google Pay, Apple Pay, and American Express payments
How and when will this impact my bill?
If new rates are approved, AES Indiana customers using 1,000 kWh per month will see an increase of approximately $17 or around 13% compared to current base rates.
What are the benefits I will see from this?
New Digital Solutions that will improve your experience with us
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Google Pay, Apple Pay, and American Express payment options
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Requests for moves on holidays and weekends will be accepted
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Customers with multiple accounts / premises will receive one single bill
Increased reliability
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Vegetation (trees and branches) interfering with our overhead lines is the #1 cause of power outages for our customers, accounting for 30% of outages in our service territory last year. These outages cause you to be out of power longer because they are often lengthy and take more time to fix.
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Vegetation is the only asset that is constantly changing – trees continuously grow while our poles and lines don’t move
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Having the capability to proactively manage vegetation will improve your reliability for years to come
General improvements in infrastructure, your experience, and your service
In 2020, we received approval of our Transmission, Distribution and Storage System Improvement Charge (TDSIC) plan, also known as Smart Grid. Consistent with state law, AES Indiana can recover 80 percent of costs related to this plan as they are incurred. The remaining costs are deferred until the next base rate case, which must be filed before the end of the plan's lifespan. This regulatory rate review fulfills that requirement.
What is Smart Grid?
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This is a seven-year plan to invest $1.2 billion in the modernization of our electric grid. We are currently in year 4 of the plan.
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We’re replacing and upgrading aging equipment, hardware and other assets to provide you fewer outages, safer systems and an improved experience with us overall.
Anticipated timeline
How do I plan for this potential increase?
Customers can use the AES Indiana Bill Calculator to estimate and plan for the impact on their bill based on expected electricity usage and the new base rates.
Bill Calculator How could a rate change affect your bill?
Enter the number of kilowatt-hours (kWh) usage from your most recent bill in the field below to estimate your monthly increase. (A kilowatt-hour is the unit of measurement for the amount of electricity used in a household. One kilowatt-hour is comparable to ten hours of TV-watching, or vacuuming for one hour.)
Got your AES Indiana bill in front of you?
You can log into your AES Indiana account and look at your most recent bill.
Step 1
What is your rate code?
Whether you receive a paper bill or pay online, your rate code is listed as a line item on your bill under the section called “Metered Electric and Other Services.” It appears under the label “Rate.” Common rate codes are 2- or 3- letter abbreviations, for example “RS.”
Step 2
What is your monthly kWh usage?
Whether you receive a paper bill or pay online, your monthly kilowatt-hours (kWh) usage is listed as a line item on your bill under the section called “Meter Reading Detail.” It is most commonly a 3- or 4-digit number (example: 1232) and it appears under the label, “Usage.” Use your most recent bill to get the most accurate increase estimate.
Your Estimated Increase*
Monthly Increase
$ 0.00
Daily Increase
$ 0.00
* Your estimated monthly increase total is only an estimate; the Indiana Utility Regulatory Commission is in the process of reviewing the rate increase request and the final increase amount has not been determined. This estimate includes the “kWh Usage” figure only; taxes are excluded.
If you are an AES Indiana commercial and industrial customer, please contact your account manager for details.
How to read your bill
Understanding your electric bill can help you better manage your energy usage and costs.
Fast facts
- The rate review request is not expected to be approved by the IURC until next year. Pending approval, new rates are anticipated to go into effect the summer of 2024.
- AES Indiana is committed to accelerating the future of energy for our customers while ensuring we meet the needs of reliability, affordability and sustainability.
- AES Indiana makes significant investments in the Central Indiana community. We do not pass on the cost of our community investments or advertising to customers.
- AES Indiana has historically had the lowest rates among investor-owned utilities in Indiana and expects to remain among the lowest residential rates if the proposed rates are approved.
AES Indiana Rate Review FAQs
We continue to focus on providing safe, reliable, and sustainable energy solutions, while balancing the need to keep energy costs reasonable. Through this rate review request, we are making meaningful changes and improvements that will provide significant benefits to our customers. The most common frequently asked questions about the rate increase are below.
A rate review is a formal process that utilities file when customer rates no longer cover the cost of delivering reliable service. A modification in costs most often results from upgrading infrastructure or increased operations and maintenance expenses.
Factors leading to this new review of rates include:
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Inflationary impacts on operations and maintenance expenses
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Investments in reliability and resiliency improvements
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Enhancements to our customer systems and new offerings, including Google Pay, Apple Pay, and American Express payment
If new rates are approved, AES Indiana customers using 1,000 kWh per month will see an increase of approximately $17 or around 13% compared to current base rates. Pending approval from the Indiana Utility Regulatory Commission (IURC), new rates are anticipated to go into effect the summer of 2024.
In June 2023, AES Indiana filed its quarterly Fuel Adjustment Charge (FAC) with the IURC, which resulted in its third consecutive FAC decrease in customer bills. The monthly bill for residential customers using 1,000 kWh will see an overall bill decrease of nearly $6 or nearly %5 with their August 31 meter reads, and impacting their September, October, and November bills. Base rates and rate changes are not affected by or related to the FAC. The FAC costs are evaluated every three months and are filed to account for the price of fuel and purchased power costs.
Vegetation is the #1 cause of outages. Approximately 30% of outages in AES Indiana's service territory are caused by vegetation issues. These outages are often lengthy and take more time to fix. Removing the overhang of branches is the first step to improve reliability. We are trying to prevent tree and branch failures by proactively trimming trees on a data-driven cycle. Vegetation is the only asset that is constantly changing. Trees continuously grow while our poles and lines don't move.
We understand increasing bills can be a financial challenge for our customers. In 2022, we expanded assistance program information and developed a one-stop resource page on our website to include state and federal payment assistance options, applications and FAQs.
No. AES Indiana invests $2 million annually in charitable contributions in Central Indiana, funded by AES Indiana shareholder dollars. AES Indiana does not pass on the cost of its community investments or advertising to customers.
We are currently in year 4 of a 7-year plan to replace and upgrade aging equipment, hardware and other assets to provide you fewer outages and safer systems. Read more about our Smart Grid project and how it will improve your experience with us.
We are investing in New Digital Solutions that will serve as a foundation for improving customer experience and will create more offerings, including Google Pay, Apple Pay and American Express payment options, a mobile app, requests for moves on holidays and weekends being accepted, and one single bill for customers with multiple accounts / premises.
How can I learn more and stay informed about the rate review?
Make sure your contact information in your online AES Indiana account is updated
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Log in to your online account
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Everything you need is located under “My Profile” on your account homepage. Ensure you have the best email address and phone number on file. Click on “Alerts & Notifications” to update your preferences on how you want to be notified (email, text, and/or call)
Bookmark this page and check back frequently for updates
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Do you have additional questions?
We’d love to hear from you. Just email us with your questions using this form .